Shipping policy

Shipping Policy

Order processing

Orders are typically processed and prepared for shipment within 1-3 days.

During holidays, product launches, promotions, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Processing time is separate from carrier transit time.

Where we ship

Waxed Whiskers currently ships within the contiguous United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping rates and delivery estimates

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your order and delivery address.

Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed by Waxed Whiskers. Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control may affect delivery.

When tracking is available, tracking information will be sent to the email address provided with your order.

For easier order tracking and delivery updates, we recommend using the Shop app when available.

Shipping wax products in warm weather

Candles and wax melts are sensitive to heat. During periods of high temperatures, wax products may soften or experience minor cosmetic changes while in transit.

Please monitor your tracking information and retrieve packages promptly after delivery, particularly during warm weather. Whenever possible, avoid leaving packages containing wax products outdoors, in direct sunlight, or in a hot mailbox or vehicle for extended periods.

Minor cosmetic changes caused by heat that do not affect the safe use or performance of the product may not qualify as damage. If your order arrives with significant heat damage, please contact us promptly and include photographs of the product and packaging so we can evaluate the issue.

Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at hello@waxedwhiskers.com. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the carrier.

Waxed Whiskers is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

If an order is returned to Waxed Whiskers because of an incorrect or undeliverable address, we will contact you regarding available options. Additional shipping charges may apply if you choose to have the order resent.

Lost, delayed, or missing packages

If tracking shows that your package is still in transit but appears delayed, please allow the carrier additional time to complete delivery.

If you believe your package has been lost in transit, contact us at hello@waxedwhiskers.com with your order number so we can review the shipment and determine the appropriate next steps.

If tracking shows an order as delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, apartment offices, package rooms, mailboxes, parcel lockers, or anyone else who may have accepted the package. You may also need to contact the shipping carrier regarding the delivery.

If the package still cannot be located 48 hours after tracking shows it as delivered, please contact us so we can assist with reviewing the shipment.

Damaged or incorrect orders

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us promptly at hello@waxedwhiskers.com.

Please include your order number and photographs of the item and shipping packaging, when applicable, so we can evaluate the issue and make it right. For additional information about returns, replacements, and refunds, please review our Return and Refund Policy.

Questions

For questions about an existing order or shipment, contact us at hello@waxedwhiskers.com and include your order number.