Refund policy

Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unburned, and in its original packaging. You’ll also need proof of purchase.

Customers are responsible for return shipping costs for returns that are not the result of an item arriving damaged, defective, or incorrect. If an item arrives damaged, defective, or incorrect, Waxed Whiskers will provide a prepaid return shipping label when a return is required.

To start a return, contact us at hello@waxedwhiskers.com. Please include your order number, the reason for the return, and photos of any damage or product issue, if applicable.

If your return is accepted, we’ll provide return instructions and the address where your package should be sent. If the return is due to an item arriving damaged, defective, or incorrect, Waxed Whiskers will provide a prepaid return shipping label. For all other approved returns, customers are responsible for return shipping costs. Items sent back without prior approval will not be accepted.

You can contact us with any return questions at hello@waxedwhiskers.com. 

 

Damages and issues
Please inspect your order as soon as you receive it and contact us promptly if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain items cannot be returned, including custom products such as special orders or personalized items. Please contact us if you have questions about a specific item.

Gift bundles must be returned complete, with all included products and original packaging intact, unused, and unburned. Partial gift bundle returns are not accepted, will not be refunded, and will not be shipped back to the customer.

 

Exchanges
We do not process direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@waxedwhiskers.com.