FAQ

Frequently Asked Questions

Questions about Waxed Whiskers, soy wax melts, shipping, or your order? You’re in the right place. If you don’t find what you need here, send us a message through our Contact page. We’re happy to help.

How do I use Waxed Whiskers soy wax melts?

Break off one or more cubes and place them in a wax warmer designed for wax melts. Start with a small amount and add more if your warmer has room and you would like a stronger fragrance experience.

You can also mix different Waxed Whiskers scents to create your own fragrance combinations.

Always follow the instructions provided with your wax warmer. Never add water to wax melts, and never expose the wax itself directly to a flame. Tealight warmers should only be used as directed by the manufacturer.

How many soy wax melt cubes should I use at one time?

For most warmers, one or two cubes is a good place to start.

Warmer size, heat level, room size, and fragrance all affect how strongly a melt performs. Some scents may fill a room with a single cube, while larger spaces or larger warmer dishes may work well with a little more wax.

Avoid overfilling the warmer dish, and always follow the warmer manufacturer’s instructions.

How long will a wax melt last?

A single cube will often provide around 8–12 hours of noticeable fragrance, although some scents may last longer.

Warmer temperature, room size, airflow, fragrance composition, and the amount of wax being warmed can all affect how long the scent remains noticeable.

You can reheat the wax until the fragrance has faded to the point that you are ready for something new. Once the wax has cooled, remove it according to your warmer manufacturer’s instructions.

Are Waxed Whiskers wax products hand poured?

Yes. Every Waxed Whiskers wax product is hand poured in small batches in Austin, Texas, with new batches being made regularly.

That includes our soy wax melts, container candles, and other wax products as they are added to the shop. From measuring and blending fragrance to pouring, curing, and finishing each batch, our wax products receive hands on attention throughout the process.

Small batch production gives us the flexibility to offer a wide variety of fragrances, seasonal releases, and product styles while keeping each collection thoughtfully curated.

Wax warmers, matches, candle tools, holders, and other accessories are sourced separately from third party manufacturers.

Do scented wax products need to cure?

Yes. All Waxed Whiskers scented wax products are allowed to cure for a minimum of 14 days before they are sold.

Curing gives the wax and fragrance time to settle and develop together, helping support strong and consistent scent performance. We build that time into our production process so scented products are ready to enjoy when they reach you.

Do you sell wax warmers and candle accessories?

Yes. Waxed Whiskers offers a curated selection of wax warmers, candle tools, matches, holders, and seasonal accessories as they become available.

These accessories are sourced from third party manufacturers and are not manufactured by Waxed Whiskers, even when they carry Waxed Whiskers branding.

Always follow the care, use, bulb, tealight, placement, and safety instructions provided by the original manufacturer.

Why does my soy wax look frosted or crystallized?

Frosting, crystallization, subtle surface changes, and variations in color are natural characteristics of soy wax.

These changes can develop as the wax cures or experiences normal temperature shifts during storage and shipping. They are part of working with soy wax and can vary from batch to batch.

We are always refining our production methods, and improving the visual finish of our wax products is part of our ongoing research and development.

Will every wax melt look exactly the same?

Not necessarily.

Waxed Whiskers products are hand poured in small batches. Natural soy wax, fragrance oils, dyes, pouring conditions, and temperature changes can all create slight differences in color and appearance from one batch to another.

Those little variations are part of the character of working with wax by hand.

Why does a scent smell different when melted than it does in the package?

Fragrance changes as it warms.

What you smell from the cold wax is called the cold throw. Once the wax is melted, different fragrance notes may become stronger, softer, warmer, sweeter, fresher, or more complex. This is called the hot throw.

For the fullest impression of a fragrance, we recommend experiencing it in a warmer rather than judging it only from the package.

How strong are your fragrances?

Waxed Whiskers uses a generous fragrance load in our scented wax products, with each formula adjusted for the type of wax and the way the product is intended to be enjoyed.

Wax melts and container candles are formulated differently so each can deliver the fragrance performance we want from that particular product.

Fragrance strength still varies naturally from scent to scent. Some fragrances are bold and room filling, while others are softer or more atmospheric. Warmer temperature, room size, airflow, ceiling height, and the amount of wax being melted can also affect how strong a fragrance feels in your space.

What if I am not sure which scent to choose?

Start with the scent notes and fragrance description on each product page, and take a look at customer reviews for additional impressions from people who have already experienced the scent.

Think about fragrances you already enjoy, such as bakery, fruit, spice, mint, woods, fresh air, florals, coffee, or holiday scents.

And sometimes the fun is trying something unexpected. Soy wax melts are an easy and affordable way to explore new fragrances before choosing a larger candle.

What kind of wax do you use?

Waxed Whiskers chooses the wax for each product based on how it is meant to be enjoyed.

Our soy wax melts are made with Golden Brands 494 soy wax, which is formulated specifically for wax melts and tarts. It holds fragrance beautifully and is designed to release it when warmed.

Our soy container candles are made with Golden Brands 464 soy wax, while select container candles are made with Golden Brands 454 coconut soy wax blend.

We are also developing beeswax and paraffin products that will be added to the shop as they are ready.

The wax type will always be identified on the individual product page so you know what you are bringing home.

What is the net weight of your soy wax melts?

Each Waxed Whiskers clamshell contains 2.5 oz (71 g) of soy wax.

Since our melts are hand poured, the wax may settle a little differently from one clamshell to the next, but each one is filled to the same target weight.

Can I use any wax warmer with your melts?

Waxed Whiskers soy wax melts are designed for wax warmers made specifically for scented wax.

Different warmers operate at different temperatures and use different dish sizes, so fragrance strength and melt time can vary from one warmer to another.

For the best experience, use a warmer that is in good working condition and follow the manufacturer’s instructions for use and care.

Are wax products safe around children and pets?

No. Wax products, burning candles, and heated wax warmers should always be kept out of reach of children and pets.

Waxed Whiskers products are intended to be enjoyed by adults using appropriate care and supervision. Hot wax, open flames, and heated warmers can cause burns or create a fire hazard if they are touched, tipped, or misused.

Always place candles and warmers on a stable, heat resistant surface, keep them away from drafts and flammable materials, and never leave them operating unattended.

Waxed Whiskers fragrance products are not intended to be eaten, used as toys, or applied to the skin.

Do you ship throughout the United States?

Currently, Waxed Whiskers ships within the contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

We hope to expand our shipping area in the future.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order and delivery address.

Available options may include USPS, UPS, and FedEx, allowing you to choose the service that works best for you.

You will always see the available shipping options and cost before completing your purchase.

How quickly will my order ship?

Most Waxed Whiskers orders are processed and prepared for shipment within 1–3 business days.

Once your order is on the way, delivery time will depend on the shipping service you selected at checkout and your destination. Processing time is separate from carrier transit time.

During holidays, product launches, promotions, or unusually busy periods, processing may take a little longer. If a significant delay affects your order, we’ll contact you by email.

Will I receive tracking information?

Yes. Once your order is on the way and tracking is available, we’ll send the details to the email address associated with your order.

You can follow your shipment anytime using the tracking link in that email. If you use the Shop app, it is also a convenient way to keep your Waxed Whiskers purchases together and follow your order as it makes its way to you.

What should I know about shipping wax products during warm weather?

Wax is naturally sensitive to heat, so candles and wax melts may soften or develop subtle cosmetic changes during very warm weather.

We recommend keeping an eye on your tracking information and retrieving packages promptly after delivery whenever possible. Avoid leaving packages containing wax outdoors, in direct sunlight, or in a hot mailbox or vehicle for extended periods.

If your order arrives with significant heat damage, please contact us through our Contact page and include your order number and photographs so we can help.

What if my package is delayed or missing?

Carrier delays can occasionally happen because of weather, holidays, service disruptions, and other circumstances outside our control.

If tracking still shows your package in transit, please allow the carrier some additional time to complete delivery.

If tracking shows your package as delivered but you cannot find it, check around the delivery location and with household members, neighbors, apartment offices, package rooms, mailboxes, or parcel lockers.

If you still cannot locate a package 48 hours after tracking shows it as delivered, please contact us through our Contact page so we can help review the shipment.

What if my package arrives damaged or I receive the wrong item?

Please contact us through our Contact page as soon as possible so we can help.

Include your order number along with clear photographs of the item and its shipping packaging when applicable. Please keep the original packaging until the issue is resolved, since the carrier may request photographs or additional information.

For full details about returns and refunds, please review our Return and Refund Policy.

What if I ordered a fragrance and simply do not like the scent?

Fragrance is wonderfully personal, which means not every scent will be the right match for every person.

Return eligibility depends on the condition of the product and the circumstances of the order. Please review our Return and Refund Policy for current return requirements before sending anything back.

If you are unsure about a fragrance before ordering, our soy wax melts are an easy and affordable way to explore new scents, and they also make thoughtful little gifts.

Can I change or cancel my order?

Waxed Whiskers does not accept order cancellations once an order has been placed.

If you notice an issue with your shipping address or another order detail, please contact us through the Contact page as quickly as possible. We will make reasonable efforts to help when a correction is still possible, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

For information about returns, damaged items, and refunds, please review our Return and Refund Policy.

Can I send an order as a gift?

Absolutely.

Waxed Whiskers products make wonderful gifts, and we will continue adding gift options and curated bundles throughout the year, including seasonal collections and special promotions.

If you are sending an order directly to someone else, simply enter the recipient’s address as the shipping address at checkout.

Where is Waxed Whiskers located?

Waxed Whiskers is based in Austin, Texas.

We are primarily an online shop, with select local markets, craft fairs, and other events added throughout the year. We’ll announce upcoming in person events so you can come say hello and shop with us in person.

Hearthy, our inspiration and resident whiskered supervisor, will be cheering us on safely from home. She is very much an indoor girl, and we intend to keep it that way.

For privacy and safety, customer visits are not available at our production location.